Docs

User documentation, knowledgebase articles, tutorials - they all have one purpose:  to help your users find the information they need, when they need it.  Unfortunately most user documentation does little more than confuse the reader even more.

Really effective user documentation isn’t written about technology.  It’s written about users and the solutions to their problems.  I combine a solid technology background with the ability to craft interesting, effective documentation to produce user manuals, tutorials, and knowledgebase articles your users will actually read.  This frees up your technical support staff to concentrate on real problems, not explaining to users how to use your product.